No repair shop nearby? Mail it to us. We repair consoles from across the US with the same board-level process we use at our Omaha and Lincoln locations. Return shipping is always free.
How it works
- Create your repair ticket using the mail-in repair form. Pick the model and describe the problem.
- Pack it well. Wrap the console in bubble wrap with at least 2 inches of padding on every side. Don’t send stands, discs or extra accessories unless they’re part of the problem.
- Include a note with your name, phone number and ticket number.
- Ship it with USPS, UPS or FedEx, and keep the tracking number. Ship to:
Gamers – Mail-In Repair
16625 Gold St.
Omaha, NE 68130
Mail-in only. This isn’t a walk-in location. - Free diagnosis and quote. Once it arrives we diagnose it and contact you with a price. Nothing is repaired until you approve. If it can’t be repaired, the only charge is a $40 diagnostic fee, and we still ship it back free.
- Repair, payment, return. We repair and test it, collect payment, and ship it back with tracking. Return shipping is free.
Typical turnaround is 3–5 days after your console arrives, plus shipping time each way. Back-ordered parts can add time, and we’ll tell you if that happens.
What we accept by mail
PS5, PS4, PS3, Xbox Series X/S, Xbox One, Xbox 360, Switch/OLED/Lite, Wii U, 3DS/DS, controllers and many retro systems. Common mail-in jobs include PS5 HDMI ports, no-power faults, Switch docking/charging faults and controller drift.
Before you ship
- Sign out of accounts if the console still works, and turn off any parental PIN you’d need us to know
- Remove discs and game cards
- Photograph the console before packing
Fees, turnaround and warranty
| Diagnosis | Turnaround | Return shipping | |
|---|---|---|---|
| Omaha | Free. $40 only if the item can’t be repaired. | Same day | n/a (bring it in) |
| Lincoln store | $25 paid at drop-off, credited toward your repair | 3–5 days | n/a (bring it in) |
| Mail-in | Free. $40 only if the item can’t be repaired. | 3–5 days after it arrives | Always free |
We quote before any repair work, and nothing is fixed until you approve. Repair prices depend on the model and what we find inside, so we don’t publish a flat price list. Every repair has a 30-day limited warranty.
Frequently asked questions
Where do I ship my console?
Create a ticket on the mail-in repair form first, then ship to Gamers – Mail-In Repair, 16625 Gold St., Omaha, NE 68130. That address is for mail-ins only, not walk-ins.
How long does mail-in repair take?
Typical turnaround is 3–5 days after the console arrives, plus shipping time. Back-ordered parts can add time.
Who pays return shipping?
We do. Return shipping on mail-ins is always free, whether or not the item can be repaired.
Do I pay before shipping?
No. Diagnosis is free. We quote you after diagnosis, and you pay once the repair is finished. If the item can’t be repaired, there’s a $40 fee.
Can I bring it in instead?
Yes. Bring it to either of our two locations. Omaha repairs are usually same day with free diagnosis. Our Lincoln store at 2711 King Ln, Ste 202 takes 3–5 days, with a $25 upfront fee credited to the repair.