How Mail-In Game Console Repair Works, Step by Step

No repair shop nearby? You can ship your system to Game Repair Shop from anywhere in the U.S. We repair all retro systems and PCs. We don’t accept international repairs.

Step 1: Start your repair

Open a repair ticket on our mail-in console repair page, or call 402-703-4403 (10 AM–9 PM, every day). Tell us the system and describe the problem.

Step 2: Prepare the system

• Write a note with your name, phone number, return address, a description of the problem, and what you’ve already tried.
• Remove games, discs and memory cards unless they’re part of the problem.
• Back up anything you can. A repair may require replacing the parts where saves are stored.
• Include the power supply and cables only if they may be part of the problem.

Step 3: Pack it well

• Use a sturdy box with a couple of inches of padding on every side.
• Wrap the console in bubble wrap. Don’t rely on packing peanuts alone.
• Give the box a shake: nothing should move.
• Ship with tracking, and keep the tracking number.

Step 4: Ship it to our mail-in address

Game Repair Shop – Mail-In Repairs
16625 Gold St
Omaha, NE 68130

This address is for shipped repairs only.

Step 5: Free diagnosis

When your system arrives, we diagnose it for free and contact you with what we found before doing any work. If it can’t be repaired, there’s a $40 fee.

Step 6: Repair and return

Mail-in repairs take 3–5 days, plus shipping time each way. Once the repair is done and tested, we ship your system back.

If it’s not worth fixing

Gamers buys broken consoles. Ask us when we call with your diagnosis, or see how Gamers buys and trades video games.

Mail-in compared with local repairs

Questions? See our repair FAQ.